Data deletion for social accounts

What we keep

For each account a club connects, we keep only what we need to post for the club:

• The account: the platform's id for the Page or account, its name, its handle and its profile picture, so the club can see which account is connected.
• The keys to post: the access tokens the platform gives us when the club connects. They are stored encrypted, are never shown to anyone, and are used only to publish the posts the club schedules or approves.
• Who connected it: for Facebook and Instagram, the id Facebook gives our app for the person who connected the account, so that we can act on their deletion request.
• The posts we publish: for each post, the platform's id and link for it, when it went out, and whether it worked.

We don't read or keep the account's messages, followers, comments or anything else it holds, and we never post anything a club didn't schedule or approve. Our Privacy Policy has the rest.

How a club disconnects an account

In the clubs dashboard

A club's owner or admin opens the clubs dashboard, goes to Settings → Social accounts, and chooses Disconnect on the account. It is disconnected straight away.

On the platform itself

Anyone who connected an account can also take MyOtherApp's access away from the platform's own settings:

• Facebook and Instagram: in Facebook's settings, open Business integrations (or Apps and websites), and remove MyOtherApp. You can also ask Facebook to have us delete your data there.
• LinkedIn: in LinkedIn's settings, open Data privacy → Permitted services, and remove MyOtherApp.
• X: in X's settings, open Security and account access → Apps and sessions → Connected apps, and revoke MyOtherApp.

What we delete

When an account is disconnected, in the dashboard or on the platform, or Facebook sends us a deletion request:

• its access tokens are deleted at once, and revoked on the platform where the platform lets us;
• posts that were waiting to go out to that account don't go out;
• for a deletion request from Facebook, we also clear the account's name, handle and picture, and the Facebook id of the person who connected it.

Posts already published stay on the platform: they belong to the club's account, and the club can delete them there. In the club's dashboard, the record that a post went out (its platform, its link and when) stays with the event's history, without any keys.

Deletion requests from Facebook

If you remove MyOtherApp from your Facebook account and ask for your data to be deleted, Facebook tells us, we do all of the above straight away, and Facebook gives you a link to this page with a confirmation code. The status of your request is shown at the top of the page.

Anything else, or a request for another platform? Write to us at support@myotherapp.in from the email address on your account, and we'll take care of it.